Obtain Telephone
Advice ?
If you wish to speak to the doctor
by telephone please ring between 11.00 and 11.15am. At other times they may be
busy and interruptions during surgery are upsetting for both doctors and patients.
For this reason, staff have been asked not to disturb consultations with non-urgent
telephone calls. Please tell the receptionist the nature of your call, if possible.
HOW
DO I...
Make An Appointment
?
The doctor will see you in the surgery
by appointment. This system is intended to reduce the time you have to wait and
your co-operation is essential to make the system work.
Appointments can only be made with
the receptionist, either by calling at the surgery or by telephoning 028 9331
5835.
The doctors consult between the hours
of 8.40 and 10.50am, 2.00 and 3.00pm and 4.00 and 5.20pm Monday - Friday. The
actual surgery times vary with the doctor.
The doctors try to keep to time,
but some patients' problems will inevitably take more time than others.
If you are unable to keep an appointment please let us know as soon as possible to allow it to be offered to someone else.
On Arrival At The
Health Centre
Please be punctual when attending
for an appointment. On arrival at the surgery, please report to our reception
area. The receptionist on duty will check you in and direct you to the waiting
area. When it is your turn to see the doctor, our patient call system will display
your name. Should you have any queries please ask the receptionist on duty at
the desk.
Urgent Appointments
Patient requests for urgent clinical treatment will be dealt with in accordance with the level of clinical need. Please contact the reception to make arrangements to attend the surgery and we will endeavour to see patients as quickly as possible. However, please be prepared to wait during busy periods.
HOW
DO I...
Obtain Home Visits
? - Telephone 028 9331 5836
We only visit homes in an emergency
or if you are unfit to travel due to illness. Telephone requests for home visits
should, where possible, be made by 10.00 (Monday - Friday). Please telephone
028
9331 5836 and be prepared to give our staff some idea of your symptoms to help
us plan our visits.
On average the GPs can see at least five patients
in the surgery in the same amount of time it takes to do one home visit. Therefore
if you can get to the surgery please do so. If you are feeling poorly when you
arrive we will do our utmost to see you as quickly as possible.
Obtain Test Results
?
To obtain
test results please contact the practice on 028 9331 5955 between 1.30 and 3.30pm,
Monday to Friday inclusive. All results have to be checked by the doctor. If it
is normal, the receptionist will give you the result in order to save you time,
but if there is a problem she will arrange for you to speak to the doctor. Information
will not be given to another person under any circumstances unless we have your
express permission to do so.
